TERMS OF US
Welcome to the EpochStoryToy website, www.epochstorytoy.com. EpochStoryToy, Inc.
By using EpochStoryToy Services, you agree to these conditions. Please read them carefully.
About Our Packing
-We will do our best to pack your parcel to ensure that your parcel will not be damaged during delivery!
*Bubble paper + carbon box + Brown paper/Bubble Pack to protect the periphery of the figure box.
*Box of the figure might be damage or dented due to shipping problem, we cannot guarantee you will get 100% perfect box.
*We will not bear any responsibility for any loss or damage that occurs during transportation and we will try our best to the packaging.
-We ensure all the products we sold are authentic, therefore if figure got any paint chips and other defects problem we will not responsible.
-Item will be confirmed and shipped out by 2 working days.
-Pre-ordered item cannot be refunded or exchanged.
-We will notify youvia facebook or whatsapp when the goods arrive .
-Order will be confirmed within 2 working days. Every product on pre-order lists an expected arrival date. Postage fees will be calculated upon stock arrival.
-We would all like pre-orders to show up within the expected time frame, but unfortunately the toy industry can have delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late.
-If shortage on supply, we will fulfill the order based on the sequence for order placed, else full amount will be refunded.
Back order Item:
-All in back order item can be order.
How to place an order？Please refer to the following link. https://docs.google.com/presentation/d/1FaijTYv9j54Esn81p2RoK2mLb1IbDNHuymFVjoDg3Ck/edit?usp=sharing